Microsoft apologizes for Windows 10 anniversary update that disabled users' webcams

Microsoft, the tech giant famous for its operating system came up with apologies after the release of Windows 10 anniversary update that was done on August 2, 2016.

According to Thurrott, Microsoft after releasing the Windows 10 anniversary update caused errors in the webcams of users. The consumers of this new update got annoyed with disabled web cameras. Microsoft's major change with support for cameras in its new Windows 10 anniversary update is causing serious effects on enterprises and users. Users, who use Skype and other apps for live video calling, are in great anger as these apps are not interesting without the Webcams. The problems occur after installing an update; Windows no longer allow USB Webcams to use MJPEG or H.264 encoded streams except for YUY2 encoding. Microsoft apologies for failing to tell users about an important change in Windows that has broken many USB-connected Webcams.

As per CBC, the anniversary Windows 10 update was enabled to have new features for Corona digital assistant and support for hand written and hand drawn with a digital stylus. But, the update ended up with the disabled Webcams.

Microsoft said in an official statement emailed to CBC News Monday afternoon, "We are aware of a situation where support of some apps that use compressed MJPG and H.264 streams for webcams have some incompatibilities with the Windows 10 Anniversary Update. We are currently rolling out a fix that should go public shortly."

According to Zdnet, the Microsoft representative has apologized for the issues in Windows 10 anniversary update and promises better documentations in future.

Mike M from Windows camera team wrote on company's Windows dev forums: "We wanted to prevent applications from unknowingly degrading the user experience due to a platform change,"

"So yes, MJPEG and H.264 being decoded / filtered out is the result of a set of features we needed to implement, and this behavior was planned, designed, tested, and flighted out to our partners and Windows Insiders around the end of January of this year,"

"We worked with partners to make sure their applications continued to function throughout this change, but we have done a poor job communicating this change out to you guys. We dropped the ball on that front, so I'd like to offer my apologies to you all," he added.

Windows 10 anniversary update consumers need to wait for the promise made by Microsoft.