Galaxy Note 7 Is Killed Off By Samsung Terming Latest Burns And Explosions
It is confirmed that Samsung Galaxy Note 7 would no longer be produced. The company has decided to stop the production of the phone permanently due to smoke and explosions "Taking the customers' safety as the highest priority, we decided to halt the production of Galaxy Note 7," the company said. A spokesperson of the company further confirmed that the smartphone would be "permanently discontinued."
The firm further informed that the customers of Galaxy Note 7 should switch of their phones and ask for a refund or exchange it for other smartphones. The decision would cost lost sales of 19 million devices or nearly $17 billion, according to Credit Suisse.
Apart from that the makers should refund for the 2.5 million devices sold already and that would estimated to be $2.2 billion if the refund amount is averaged at $850 per device, as reported by the Daily Mail. Also some of the customers may pursue with damage cases considering there were 55 reports of property damage due to explosion and burns.
When a number of Samsung Galaxy Note 7 phones exploded after its launch in August, the company did a quick diagnosis and referred it to faulty batteries from one of its suppliers. The company made a recall of Note 7 with such batteries on September and continued the sales of smartphone with batteries from a different supplier. But the replacement phones also caught fire and company couldn't make a diagnosis to find the solution. On Tuesday, Samsung declared that it is axing Note 7, a day after its production halted, reported The New York Times.
Galaxy Note 7 was considered to be an excellent phone with rave reviews, when it got released. But the fate of it has changed within 2 months of its release. When additional features are included, it also make the device more complex and need more research and testing before its release. The incident would compel all the smartphone makers to focus on quality and testing.