Samsung rolls out Samsung+ 3.0 with remote assist features for Galaxy S7 and S7 Edge

Samsung rolls out Samsung+ 3.0 with remote assist features for their new phones Galaxy S7 and S7 Edge.  

Samsung released the update Samsung+ 3.0 which comes out with a new feature called "Samsung Assist". Samsung Assist takes customer service to a whole new level. Any Galaxy S7 or S7 edge owner can let a Samsung representative take control of their phones and remotely troubleshoot their device at a tap of a button anywhere and anytime. Obviously, the user will have to permit their consent to the representatives before they can play around with the handset, and it can be done through voice call or video chat."Brand new for Samsung+ 3.0, 'Samsung Assist' feature brings users hands-on support, direct to their screens wherever they are," Samsung said.

This service is especially useful for those who aren't exactly into technical aspect and software perspective in their smartphones. Even tech-savvies can benefit from it, particularly in the carrier settings department, which will eliminate the need to request their friends and family members who aren't that knowledgeable in technology with setting up their devices anymore.

Available only for the Galaxy S7 and S7 edge for now Samsung says that it will definitely come to other Galaxy smartphones and tablets via carrier updates in the coming weeks. Samsung is also rolling out add-ons which include Live Support, On Demand Answers, Device Diagnostics, Tips & Tricks and Community. Live Support: A customer can get in touch with a Samsung customer service representative through video chat, text or call.On Demand Answers is the guide of FAQs and various tips for troubleshooting, allowing them to find solutions independently.

 The latter is more preferred for users who like to take matters into their own hands. Another add-on is device diagnostics, a feature that lets users monitor the status of their devices, including battery health, data and security.Tips & Tricks, lets users can make the most out of their devices with a database of information. Community is a portal to user-based forums across Samsung+ and the smartphone maker's website. This is great for users who want to get information by interacting with other users instead of speaking with a customer service representative thereby exploring more than what expected and of course making some new internet friends etc. This helps to increase your knowledge along with helping others too in their own problems. Samsung+ 3.0 is already on Google's play store for those of you who haven't updated it and want to experience it.