Uber App Updates: Uber relocates it’s support desk to in-app

Uber's help desk has relocated from email communications to within the app. Many people in different parts of the world are not really sure about the working algorithm of e-mails including users from India and China. This has brought about a change.

Although strange, a large amount of the Uber user-base apparently doesn't have a basically e-mail setup. Because people rely more on messenger applications like WeChat to communicate with one another, there's been a decline in e-mail users although very surprising.

The in-app service has been in function for about year now in the United States. Now Uber has been working on bringing the same to different parts of the world transitioning e-mail contact to app-based contact for some years now according to a representative at Uber.

Uber is now expanding to different parts of the world to help retain customers who might want to contact Uber for things like a lost item or other complaints and works on both the rider and driver's end."[The switch] is huge for China and India and places that really prefer app-based messaging over email," Michael York for Uber says.

The changes also solve some internal congestion on the help desk side. Uber did actually handle a lot of abusive and aggressive complaints back in the inception of them but back then the user database was still low. Uber have been criticized in the past for inexistence in phone presence so that immediate assistance could be offered and things were really bad to differentiate between a response from either a robot or a human itself.

Uber have now invested millions of dollars in network data centers in various places to help be quick in responses.